Damaged or faulty items

We are very lucky that faulty items are rare at Farm Toys Online, but if you received an item that was damaged / faulty / missing parts / etc. please contact us within 14 days of delivery referencing your order number. 

Faulty or damaged items will be replaced or refunded with an identical product (subject to availability).

Please note, if a photo isn't sufficient proof of damage, a faulty item might need to be returned to us in order to qualify for a refund or replacement. If this is the case then we'll normally email you a free returns label for you to print off. 

Returning your unwanted items for a refund or exchange

We always hope that you love what you've ordered from us. But if, for any reason, you don't we'll be happy to refund or exchange any item that is returned in a fully re-saleable condition within 28 days of delivery. You can return your unopened / unwanted item for a refund or exchange, referencing your order number, to the following address:

Farm Toys Online
Unit 4, Lopen Business Park
Mill Lane, Lopen
TA13 5JS

Please include a brief note to say whether you would like a refund or to exchange the product for a different one. If you would like an exchange and there is a difference in price between the two items we will refund you the difference once we have received your return back, or contact you for an additional payment if the new item is more expensive. We will send you the new item free of any new delivery charge (to the UK).

Send us your return using an insured or trackable shipper that is most convenient for you. If using Royal Mail we recommend you obtain proof of postage from your post office. All returns must be securely packaged to avoid any damage in return transit using the original packaging or another box, if you prefer.

If the unwanted item is returned damaged or otherwise not re-sellable as new we may not be able to offer you a cash refund and may need to offer you a gift voucher instead.

Refunding the delivery charge if your order is late

We are not able to refund your standard delivery shipping if your order is late, unless your order is 15 days or more late to the UK (longer to non-UK addresses), in which case the order is then classified as lost and we can refund your entire order if you request us to do this.

We can refund your express shipping charge if your order is late and you contact us requesting this express shipping refund. However, we can not refund express orders themselves if they are late. If your express order is late and you no longer want it, you are welcome to return the order to us but the return shipping is at your own expense.

Get in touch

If for any reason you need to get in contact with us about your order, don’t hesitate to get in touch.